After-Sales Support for Devices Designed by exa22 — diagnostics, spare parts, and complete service history in one place.
Your product is already in the hands of your customer — on the factory floor, in the field, or across a network of vending machines — and the question is: who will answer the phone when it stops working? We work with companies that have deployed a device designed by exa22 (or a comparably complex system) and need a partner to keep it operational: diagnosing failures, providing access to spare parts that comply with the original specifications, and maintaining a documented service history for every individual device. We work with operations managers, CTOs, and customer success leads for whom device downtime at the end customer costs more than the repair itself — they need predictable response times, not another round of searching for a subcontractor.
A service request can be submitted by phone, email, or through the VroX22 panel if the device is connected to remote monitoring. Within one business day, we contact the client with an initial diagnosis and information about the next steps.
We analyze telemetry data from the device or — when remote diagnostics are insufficient — send an engineer to the site. The result is a clear identification of the cause of the failure, not a list of assumptions for the client to investigate.
We repair or replace the component according to the device’s original design specifications — without substitutes that compromise performance or warranty coverage. Our priority is to restore the device to operation as quickly as possible.
Every service intervention is recorded in the device’s service history — including what was done, when, and by whom. This documentation makes future repairs easier and helps plan the replacement of wear components.
We talk about what you actually want to achieve — not just about technical specifications, but also about the budget, timeline, and constraints you are currently facing. We also determine whether we join as a full R&D team or as a subcontractor for a defined scope.
You get a concrete figure and a realistic timeline, not "from–to" ranges. The estimate shows the breakdown into stages so you can see what you are paying for and when you can decide to continue or exit the project.
We work in short iterations with regular checkpoints — you see progress in real time instead of waiting weeks for the first result. Every checkpoint is an opportunity to adjust course before an error turns into cost.
We finish with a formal sign-off and full technical documentation — schematics, source code, production specifications. Everything is handed over to you, regardless of whether we deploy the product ourselves or hand it over to your team.
Mechanics, electronics, firmware, and cloud developed by a single team — without passing the project between external subcontractors at the intersection of disciplines. This means less integration risk, a single person accountable for the whole, and faster decisions when a compromise between mechanics and electronics is needed.
A rarity on the Polish market — engineering tests and CE certification support are performed on-site, without queuing for an external lab. We catch EMC issues at the prototype stage, not right before certification when a fix means weeks of delay and redesigning the board.
Research and Development Center (decision of the Ministry of Development and Technology, 2024) — a formal status that facilitates cooperation with procurement departments of large companies and opens the door to grants if you plan to fund part of product development with EU funds.
We design vending devices from concept to prototype — cabinet mechanics, control electronics, integration with payments, and remote monitoring systems. Our own experience with the Anyvend family translates into faster client concept validation.
Medical devices require mechanical precision, documentation compliant with standards, and full traceability of the design process. We work iteratively, with documentation ready for further certification, not just for a working prototype.
Automation and control systems for production lines — from sensors and controllers to integration with the client's existing infrastructure. Production downtime costs more than the project itself, so we validate assumptions before moving to a physical prototype.
Components for the aerospace sector require rigorous documentation and tolerances that other industries do not accept. We have executed projects of this type for MTC S.A. (components for Blue Origin, Redstone US Army).
Leave your contact details — our engineers will get back to you within one business day. Full documentation and intellectual property rights are always handed over to you.
